Refund policy

Refund Policy

At Korixn, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return within 14 days of receiving your order.

Returns

To be eligible for a return, the item must:

  • Be returned within 14 days of delivery.

  • Be unused, unworn, and in the same condition in which it was received.

  • Be returned in its original packaging.

  • Include all original accessories, components, manuals, and packaging materials.

To request a return, please contact us at info@korixn.com and include your order number and the reason for the return.

Please do not send any item back before contacting us and receiving return instructions.

Return Shipping

Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.

Original shipping fees are non-refundable unless required by applicable law.

We recommend using a trackable shipping service when returning an item. Korixn is not responsible for returned packages that are lost during transit.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery.

Please include your order number and clear photos or videos showing the issue.

Once the issue has been reviewed, we may offer an appropriate solution, including a replacement or refund.

Refunds

Once your returned item is received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Processing times may vary depending on your bank or payment provider.

Please allow additional time for the refund to appear in your account after it has been issued.

Non-Returnable Items

We may not accept returns for:

  • Items that have been used, worn, altered, or damaged after delivery.

  • Items returned without their original packaging or accessories.

  • Personalized or custom-made items.

  • Gift cards.

  • Items marked as final sale, where permitted by applicable law.

  • Items that cannot be returned for hygiene or safety reasons after being opened or used, where permitted by applicable law.

If you are unsure whether an item is eligible for return, please contact us before sending it back.

Exchanges

If you would like to exchange an item, please contact us at info@korixn.com.

Depending on availability, we may offer a replacement or ask you to return the original item and place a new order.

Order Cancellations

If you need to cancel or modify your order, please contact us as soon as possible.

We cannot guarantee that an order can be cancelled or changed once it has already been processed, fulfilled, or shipped.

Refused or Undeliverable Orders

Customers are responsible for providing accurate shipping information.

If an order is returned to us because of an incorrect address, failed delivery attempts, refusal of delivery, or other circumstances caused by the customer, additional shipping charges may apply.

Any applicable shipping costs may be deducted from the refund where permitted by law.

Contact Us

If you have any questions about returns, refunds, or exchanges, please contact us:

Store: Korixn
Email: info@korixn.com
Website: https://korixn.com

We reserve the right to update this Refund Policy when necessary. Any changes will be posted on this page.